Starting Wednesday, Disney parks in Florida and California will roll out a new pass known as the Disability Access Service Card for visitors with special needs who are not able to wait in traditional lines. It will replace the Guest Assistance Card.
Company officials said the change comes after its existing program — which often allowed visitors with disabilities and their guests to skip to the front of long lines for park attractions — was “abused and exploited.” Disney said the problems were “widespread and growing at an alarming rate.”
“After careful consideration, and with the needs of our guests with disabilities as our foremost concern, we are modifying the current program so that we will be able to continue to serve those guests for whom the program is intended,” said Meg Crofton, president of Walt Disney Parks and Resorts Operations, in a statement.
Under the new program, those with disabilities will not have to wait in line, but will instead be given a return time for each ride based on current wait times. Visitors will then be able to return at the designated time or anytime after, but will only be allowed a return time for one attraction at a time.
In order to obtain the new Disability Access Service Card, guests will have their photo taken and the individual for whom the pass was provided must be among those who board each ride at the designated return time, officials said.
Visitors to Disneyland will be able to reserve return times for attractions at guest relations kiosks located throughout the park. At Walt Disney World, however, return times will be scheduled at attractions.
As in the past, Disney said no doctor’s note or other proof of a person’s disability will be required to obtain a pass, with the company citing legal restrictions around asking for such information."
From disabilityscoop by Michelle Diament